STAGE 1 - CREATE YOUR PROFILES

Once you have created a Profile for you and for your pet, there are 2 ways to get in contact with Sitters


STAGE 2 - POST A JOB OR BROWSE AND INQUIRE DIRECTLY

  • By posting a job (this is the fastest way) sends out an email alert to Pet Sitters living in your job's radius, getting them to apply. Once you have browsed through your Sitter applicants and messaged 2-3 of your chosen few, you then click 'Let's Meet!'
  • By browsing through lots of Sitter listings in your suburb and making an inquiry through their listing which shoots off an instant SMS to the Sitter's phone. The Sitter will respond if they are available for your proposed dates and a Payment link will display.


STAGE 3 - BOOK & SECURE PAYMENT IN OUR THIRD PARTY ESCROW ACCOUNT

You then make the payment for the booking through PetCloud to our third party escrow account where the money is held.  Once this is done, you will be able to see more details of the Sitter and will freely be able to message back and forth and then arrange a Meet & Greet with the Sitter through messaging them via PetCloud.


STAGE 4 - MEET & GREETS

Meet & Greets are a critical part of the process.  It is a chance for you to introduce your pet to the Sitter and their pets at least 2 weeks before the stay, chat to their Sitter about their experience, get a tour through their property, see if any children will be staying with your pet, and decide whether you feel confident in their ability to care for your pet to the standard of how you would. The meeting might last for 10 minutes or it might last for an hour.


See: What questions should I ask during a Meet & Greet?


You are under no obligation to go through with a booking if you feel like your pet was not compatible with the Sitter's home, pets, children, yard or fence. Just phone or email PetCloud's customer support team with a bit of information as to why you didn't think it was a good match and then contact the other applicants directly through their listing and arrange a Meet & Greet.  We are here to help at any stage to help you find a good match for a worry-free stay.