Payments are always made by Pet Owners to PetCloud via the website before the stay begins and before a Meet & Greet. They are held in a third party escrow account for the period of the stay. At the end of the stay PetCloud pays the Sitters payment into the Sitters account once you are satisfied the service you have booked has been done to a quality standard.
In order to make a booking you need to send a booking request to the sitter. As soon as the sitter accepts your booking request you will receive an email to make a payment to the sitter. There will also be a link on your inbox which says - Pay now.
A pet stay is only confirmed when you make the payment. We recommend that you make the payment as soon as possible otherwise the sitter has the freedom to take on another booking.