When a Pet Owner makes a payment, it goes into a third party type of account known as escrow. Once the stay has finished, it takes up to 7 business days to pay out into your bank account.

For stripe payments, your first pet sitting payout is made 7-10 business days after your first payment is received. This allows Stripe to comply with Australian Anti Money Laundering Laws and processes in providing credit services. 

If you have provided your bank account details on the Payment Details screen you will be able to get paid directly into your bank account through our payment provider called Stripe.   You will be sent a notification email from Stripe with the subject header: Payment of A$150.00 (from service@petcloud.com.au)


If you provided an email address for your Paypal account on the payment screen instead, you will be paid into your Paypal Account. In order to then get the money into your bank account, you need to log into Paypal, and withdraw money from your Paypal Wallet, into your bank account.  It takes Paypal 3 to 5 business days to complete the withdrawal.  

You will be sent an email from Paypal with the subject header:  PetCloud just sent you $150.00 AUD with PayPal.  

Ensure these emails haven't gone into your spam or junk mail folder.

For weekly ongoing recurring bookings such as dog walking services, house visits, and doggy day care: You will be paid every week on a Sunday, once the initial lengthy payment has been processed by Stripe. 

Read More:

What causes Pet Owner failed payments?

How do I withdraw money from PayPal to my bank account?