Cancellations by Pet Sitters can be stressful, costly, and are very inconvenient for Pet Owners. On PetCloud, everything is decided by trust. We will remove Pet Sitters who are not reliable.

If, as a Pet Sitter, you cannot satisfy your obligations, you must make it known at least 14 days in advance to both the Pet Owner and by emailing the PetCloud Support Team, and we will work with the pet owner to find another sitter. Our emphasis on reliability creates a community where Pet Owners feel they can rely on Pet Sitters. The Pet Owner will be fully refunded.