How to cancel

Scroll down on the details of the booking and it is located at the very bottom of the booking.



Cancellations by Pet Sitters can be stressful, costly, and are very inconvenient for Pet Owners. On PetCloud, everything is decided by trust. We will remove Pet Sitters who are not reliable.


Advanced warning

If, as a Pet Sitter, you cannot satisfy your obligations, you must make it known at least 14 days in advance to both the Pet Owner and then email the PetCloud Support Team, accounts@petcloud.com.au and we will work with the pet owner to find another sitter. 


Be reliable

Our emphasis on reliability creates a community where Pet Owners feel they can rely on Pet Sitters. The Pet Owner will be fully refunded.


Circumstances changed?

If you cancelled because you no longer offer Pet Sitting, please ensure you deactivate your listing so that you don't receive any more inquiries from time-poor Pet Owners:  https://www.petcloud.com.au/listing