The refund policy depends on what you have selected as a Sitter when you set up your listing - You're the boss. 


There are 3 refund types:

Flexible - If they give PetCloud & You (the Sitter) 3 days notice prior to the stay that they wish to cancel, they'll get a full refund. If they give PetCloud and you (the Sitter) less than 3 days notice, then you are happy to only refund 50% (minus transaction fee of 2.4%).

Moderate - If they give PetCloud & You (the Sitter) 7 days notice prior to the stay to that they wish to cancel, they'll get a full refund. If they give PetCloud and you (the Sitter) less than 7 days notice, then they are happy to only refund 50% (minus transaction fee of 2.4%).

No refunds - You (The Sitter) offer no refunds.


How long will the Pet Owner's refund take to process?
We submit refund requests to their bank or card issuer immediately. However, they may only see the refund as a credit in their account approximately 5-10 business days later, depending upon the bank they have.