The refund policy depends on what you have selected as a Sitter when you set up your listing - You're the boss. There are 3 refund types:

Flexible - If they give PetCloud & You (the Sitter) 3 days notice prior to the stay that they wish to cancel, they'll get a full refund. If they give PetCloud and you (the Sitter) less than 3 days notice, then you are happy to only refund 50% (minus transaction fee of 2.4%).

Moderate - If they give PetCloud & You (the Sitter) 7 days notice prior to the stay to that they wish to cancel, they'll get a full refund. If they give PetCloud and you (the Sitter) less than 7 days notice, then they are happy to only refund 50% (minus transaction fee of 2.4%).

No refunds - You (The Sitter) offer no refunds.