Sometimes during a pet stay, emergencies will arise. It is important to remain calm, but act quickly.

If a pet becomes ill or gets injured, the pet sitter should always:

  1. Contact the pet owner by phone or email and/or their emergency contact and keep them informed at all times;
  2. Obtain permission from the pet owner and/or their emergency contact with regard to actions to be taken;
  3. Take the pet to the local vet, or the vet clinic that the pet owner prefers (You may try AEC Vets )
  4. Phone ahead to the Pet's owners preferred emergency clinic or AEC Vets on 1300 232 838 and give them the pet's breed and approximate size, present symptoms and any other health problems 
  5. Inform PetCloud by email ( with "EMERGENCY" in the subject line, explaining what happened, what action has been taken and whether or not the pet is fine or still in critical condition.


  • Difficulty breathing, blue tongue or raspy breath sounds
  • Swollen or distended abdomen, with or without productive vomiting
  • Inability to urinate or defaecate, especially if straining. (Cats may repeatedly go to the litter box, lick at the genital area, and/or vocalise)
  • Ingestion of toxin, including but not limited to: chocolate, rodenticides (mouse and rat bait), garden pest control products (snail baits), prescription, over the counter or illegal drugs, and household cleaners. PLEASE BRING THE CONTAINER WITH YOU.
  • Trauma such as being hit by a car, a fall from a height or blunt force, even if the animal is NOT showing any ill effects!
  • Collapse/inability to stand or walk
  • Loss of balance or consciousness, convulsions or seizure activity
  • Penetrating wound, such as bite wounds (dog or cat), gunshot or stab wounds.
  • Bleeding that does not stop. (Apply pressure with a clean cloth while on your way)
  • Vomiting or diarrhoea with blood
  • Heatstroke: heavy panting, weakness on a warm day
  • Exposure to snakes or ticks

ONLINE VIDEO ADVICE FROM A VET (for non-urgent issues)

If you need Vet advice during a pet stay, you can book an online video consult.

Option 1.With Dr Sue and her team of veterinarians at via skype or facetime.  The cost is $80 to get a 15 minute consultation with an experienced veterinarian – expert advice, treatment plan and follow up. Dr Claire is based in the NT herself.

Option 2. Dr Claire at via skype or facetime. Use promo code: PETCLOUD for a discount on your appointment. 

The cost is $29.95 to get a 15 minute consultation with an experienced veterinarian – expert advice, treatment plan and follow up.  Vet house calls are often well in excess of $100. Dr Claire is based in Sydney.


University of Sydney 24 Hour Veterinary Emergency Service 02 9351 3437
The Sydney After-hours Emergency Service operates within the Veterinary Teaching Hospital at Sydney University, Parramatta Rd, Camperdown. 

The car park entrance is 500 metres down from the main Ross St intersection.

AEC (Animal Emergency Centre) National Emergency Number 1300 232 838


  • Phone: 02 4323 3886
  • Address: Unit 8a, 356 Manns Rd, West Gosford, NSW, 2250



  • Phone: 07 3456 0500
  • Address: 36 Balaclava Street, Woolloongabba, Qld, 4102



  • Phone: 07 5593 4544
  • Address: 4/492 Scottsdale Drive, Varsity Lakes, Qld, 4227



  • Phone: 08 8362 1722
  • Address: 102 Magill Rd, Norwood, SA, 5067



  • Phone: 03 9803 8122
  • Address: 37 Blackburn Road, Mount Waverley, Vic, 3149



  • Phone: 03 8795 7020
  • Address: 151/159 Princes Hwy (turn into Wedgewood Rd), Hallam, Vic, 3803



  • Phone: 03 9770 5555
  • Address: 39 McMahons Road, Frankston, Vic, 3199

WESTERN AUSTRALIA - Vets Offering After Hours Emergency Support

All Creatures Veterinary Hospital

Cnr Barker & Weld Sts, Broome WA 6725

Phone: (08) 9192 8081


Ausvet Joondalup

47 Winton Rd, Joondalup WA 6027

Phone: (08) 9300 2727

Balcatta Veterinary Hospital

59 Erindale Rd, Balcatta WA 6021

Phone: (08) 9344 2952


Beechboro Veterinary Clinic

Unit 6/ 289 Benara Rd, Morley WA 6062

Phone: (08) 9379 0227


Belmont Avenue Veterinary Hospital

304 Belmont Ave, Belmont WA 6104

Phone: (08) 9479 3105


Blair Street Veterinary Hospital

72 Blair St, Bunbury WA 6230

Phone: (08) 9721 3526


Bunbury Veterinary Clinic

183 Blair St, Bunbury WA 6230

Phone: (08) 9721 5999


Caryn Veterinary Clinic

U1/ 4 Wisteria Pde, Edgewater WA 6027

Phone: (08) 9206 1919


89 Bussell Hwy, Busselton WA 6280

Phone: (08) 9754 4422

Noranda Veterinary Clinic

36 Benara Rd, Noranda WA 6062

Phone: (08) 9375 3203


Warnbro Veterinary Hospital

655 Safety Bay Rd, Warnbro WA 6169

Phone: (08) 9593 1797


Wembley Veterinary Hospital

27 Bishop St, Jolimont WA 6014

Phone: (08) 9383 7387


Contacting Vets in an emergency:

When faced with a veterinary emergency, it is a good idea to telephone ahead to the Animal Emergency Centre, with the animal's breed and approximate size, present symptoms and any other health problems.
Whilst on the telephone, we suggest you confirm the exact location of the Animal Emergency Centre closest to you.

Please note: patients are seen in order of urgency, not order of arrival. At times, there may be a wait before a veterinarian is available. We appreciate your patience whilst we attend to patients with immediately life-threatening problems.

After the emergency:

Once the pet's condition has been stabilised, they may be hospitalised at the Animal Emergency Centre until your regular veterinary clinic is open. You will need to make arrangements to transfer your pet back to your normal vet. Other times, your pet will return home with you and you will be asked to visit your regular veterinarian for follow-up when appropriate.