If you are an Elderly Care Provider Service and you have a Senior in your care who owns a Pet, who doesn't use the internet, and doesn't want to book or pay online, then the Senior must have a guardian who is willing to create the booking and payment online and arrange and attend Meets & Greets on their behalf.

The same goes for anyone in hospital due to pregnancy, accident or illness, those in rehab for extended periods, or mental health institutions. If you will be uncontactable, and are unable to work, you must have a guardian or next of kin who PetCloud or the Sitter to contact who will take responsibility for the booking.