Step 1. Fill out the claims template attached to this FAQ.

Step 2. Provide Photos, Invoices, Bills.

Step 3. Send the completed template and invoices and photos to for details. 

Note: Sitters are legally required to pay excess on the claim if approved by the insurer, which can be up to $250. Whether the PetCloud team assists in contributing to this excess payment will be up to our discretion.

PetCloud must be notified within 7 days of the end of the booking period regarding any incident that might result in insurance coverage.