Step 1. Fill out the claims template attached to this FAQ.

Step 2. Provide Photos, Invoices, Bills.

Step 3. Send the completed template and invoices and photos to service@petcloud.com.au for details. 


Note: Sitters are legally required to pay excess on the claim if approved by the insurer, which can be up to $1000. Whether the PetCloud team assists in contributing to this excess payment will be up to our discretion.


PetCloud must be notified within 7 days of the end of the booking period regarding any incident that might result in insurance coverage.