Step 1. Fill out the claims template attached to this FAQ.
Step 2. Provide Photos, Invoices, Bills.
Step 3. Send the completed template and invoices and photos to firstname.lastname@example.org for details.
Note: Sitters are legally required to pay excess on the claim if approved by the insurer, which can be up to $1000. Whether the PetCloud team assists in contributing to this excess payment will be up to our discretion.
PetCloud must be notified within 7 days of the end of the booking period regarding any incident that might result in insurance coverage.