If you are involved in an incident during a PetCloud booking, the first priority is ensuring Pet is not injured or ill. If they are, always phone an Emergency Vet or drive them to your nearest Emergency Vet. Stay calm.
PetCloud must be notified via email within 24 hours of the incident. Email: email@example.com with the Subject Header: Incident - Booking ID XXXXXX
Next - Making an Insurance Claim Report
- Claims Assessment by our 3rd party insurer may take up to 30 days.
Excess Payable: If the claim is approved by the Insurer, and you as a Sitter are found to be at fault (negligence) an excess of $500 is payable by the Sitter to the PetCloud Bank Account, we will then transfer this $500 excess payment to our insurer to then proceed with the repair or reimbursement:
Pet Cloud Pty Ltd
BSB: 06 4103
Account: 1031 0225
Please advise our Accounts Team once the excess payment has been transferred so we can transfer it onto the insurer. The Accounts team's email is: firstname.lastname@example.org