There are standards and guidelines you need to adhere to when you offer a Pet Taxi service using your own car through PetCloud.

Transport of Animals Standards

• Animals must be transported in a timely manner with a driver suitably trained to handle the animals being

transported. Where more than one animal is to be transported, vehicles used for the transport of animals

must have provision for non-compatible animals.

• Non-compatible animals must be physically separated and restrained or individually enclosed by compartment

or cage.

• The design of the compartment/cage must be both escape-proof and prevent the protrusion of head and/or

limbs of any animal carried. Enclosures must be appropriate for the species being transported.

• The compartment/cage must be constructed of impervious materials and a design that allows for effective

cleaning and disinfection.

• The compartment/cage must be weatherproof and adequately ventilated when the vehicle is both in motion

and stationary.

• The animal area must maintain a temperature range between 15 and 27 degrees Celsius at all times.

• Cats must be individually caged with the exception of queens with kittens who may be caged together where

the cage is sufficiently large enough for all the cats to lie comfortably.

• No animal may be transported in the boot of a sedan.

• Dogs must not be transported in the cabin of an animal transport vehicle.

• Business animal transport vehicles must be cleaned and disinfected after each delivery of animals.

• On road trips of more than two (2) hours duration, adequate stops should be made to allow dogs and cats the

opportunity to exercise, eat, drink, urinate and defecate where appropriate and for enclosures to be cleaned

where necessary.

• Animals transported by air must comply with IATA's Live Animals Regulations (LAR), the worldwide standard

for transporting live animals by commercial airlines. The objective of the LAR is to ensure all animals are

transported safely and humanely by air. The 41st edition of the regulations came into effect on 1 January 2015.

Transport of Animals Guidelines

• Containers used for birds, fish, rabbits, guinea pigs and reptiles should be appropriate to their species and

should maintain temperature conditions required for each individual species.

• Containers used for dog and cat transport should provide adequate light and ventilation.

• Containers regularly used for transporting dogs and cats should:

o Protect animals from injury and be free from protrusions or sharp edges in the carrying area

o Provide easy access and safe access for handlers

o Protect against unauthorised release or escape of the animals

o Be easy to clean and disinfect and have non-slip floors

o Be fitted with an operational air conditioning system to the section of the vehicle where the animals are


Note: The driver of the transport vehicle is the person in charge and therefore responsible for the welfare of the

animals in the vehicle during transportation.

You must:

  • Be at least 18 years of age
  • Have access to a vehicle that meets PetCloud's vehicle requirements
  • Hold a valid full driver’s licence in your state or territory and have no disqualifications
  • Have held a full driver’s licence in any Australian state or territory for at least 12 months
  • Provide all the necessary documents required in your state or territory
  • Be listed as an insured driver for the vehicle you plan to drive
  • Your vehicle must also be roadworthy, and registered with your State's Department of Transport.
  • Your vehicle must be a 4-door sedan, must seat 4 or more passengers excluding driver.
  • Your vehicle must year 2010 or newer.
  • Your vehicle must have In-state plates.
  • No marked, taxi, or salvaged vehicles.

In addition to a police background check, you must have:

  • No DUI or drug-related offenses.
  • No incidents of driving without insurance or license.
  • No fatal accidents
  • No history of reckless driving.
  • No criminal history.

Required documents

Before hitting the road, you will need to upload the following documents to your Verifications screen

  • A Police Background check: 
  • A valid, current Australian Driver’s Licence for your state or territory. You cannot be disqualified from driving.
  • Your passport or birth certificate (this can be uploaded in the NDIS Right to Work section)
  • Email us proof of vehicle insurance as required in the state or territory you plan to drive in
  • Any other documents required in the state or territory you plan to drive in

Add Distance Willing to Travel to your Listing

Add your Prices to your Services page 

  • As your own Boss, you need to think about what price you will charge customers for picking up their pets in your car, waiting at Grooming or Vet appointments, fuel, maintenance, registration, cleaning, and car insurance expenses. Eg.
  • 0 to 15km: $40
    15km to 25km: $55
    25km to 30km: $70
    30km to 40km: $99
    over 40km: Pet Owners are advised to Log in, Post a job and ask Sitters for a custom quote

You can't have pets on your lap while you're driving.  Read blog article: Do pets need to be restrained when travelling in the car?

Watch: Travelling with Pets in the Car

Read more:
What are the laws around transporting Pets in cars?
What is the RSPCA Policy around Pet Restraint and Carriers for Transport?
What are some examples of safe Pet Transport Carriers?