1. If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the PetCloud Online Insurance Claims form 
  2. PetCloud must also be notified via email within 48 hours of the incident. Email: service@petcloud.com.au with the Subject Header: Insurance Claim
  3. Once you have done this, you have 30 days to submit and finalise your claim.
  4. Claims Assessment and Investigation by our 3rd party insurer may take up to 30 days.