1. If you are a Pet Sitter or Owner involved in an incident during a PetCloud booking, please complete the PetCloud Online Insurance Claims form 
  2. PetCloud must also be notified via email within 48 hours of the incident. Email: service@petcloud.com.au with the Subject Header: Insurance Claim
  3. Once you have done this, you have 7 days to submit and finalise your claim.
  4. Claims Assessment and Investigation by our 3rd party insurer may take up to 30 days.