• Damage to the pet sitter's personal property (such as damage to the pet sitter’s home or vehicles)
  • Damage to the pet owner's personal property (such as damage to the pet owner’s home or vehicles)
  • Breach of professional duty (for example walking an animal off-leash in an area where this is reasonably considered not to be suitable). Remember to keep yourself and your furry friend safe!
  • Treatment of pre-existing veterinary conditions, old age or illness of the guest pet (such as respiratory infections, urinary tract/bladder infections, blood disorders, vomiting, diarrhea, and other gastrointestinal disorders), symptoms related to stress or anxiety, as well as flea or tick infestations and self-inflicted wounds as a consequence of itching or scratching due to allergies. We stress the importance of getting as much info about your potential guest as you can, before you start pet sitting!
  • Physiotherapy and other paraveterinary treatments, such as massage, accupunture, etc.
  • Pet owner loss of wages due to required follow up medical treatment for their pet
  • Reduction in ‘show’ value of the guest pet
  • Cancellation fees or costs incurred from cancellation of a holiday or travel arrangements as a result of a booking on PetCloud
  • Travel costs incurred as a result of a booking on PetCloud
  • Loss of salary or wages as a result of a booking arrangement made on PetCloud
  • Emotional distress caused as a result of a booking on PetCloud
  • Services not booked through PetCloud
  • Damages made or medical care required during ‘Meet and Greet’ appointments or any incidents arising from a ‘Meet and Greet’ appointment. Coverage only commences between the dates of the bookings that have been confirmed via the PetCloud app or site.
  • Injuries to the pet sitter and related parties (like family) caused during the course of the booking.  The type of Insurance Cover you would need in this circumstance is Personal Accident Injury Cover.  An Insurance company such as Suncorp cover for this: https://www.suncorp.com.au/insurance/life/accidental-injury.html


So if during a stay a pet has damaged your property, we recommend taking a photo of the damage and the day and time it occurred and message it through to the Pet Owner via your PetCloud message box as a record. I would then arrange a quote or an estimate and tell the Pet Owner how much it is likely to cost to fix.