• Damage to the pet sitter's personal property (such as damage to the pet sitter’s home or vehicles)
  • Damage to the pet owner's personal property (such as damage to the pet owner’s home or vehicles)
  • Breach of professional duty (for example walking an animal off-leash in an area where this is reasonably considered not to be suitable). Remember to keep yourself and your furry friend safe!
  • Treatment of pre-existing veterinary conditions, old age or illness of the guest pet (such as respiratory infections, urinary tract/bladder infections, blood disorders, vomiting, diarrhea, and other gastrointestinal disorders), symptoms related to stress or anxiety, as well as flea or tick infestations and self-inflicted wounds as a consequence of itching or scratching due to allergies. We stress the importance of getting as much info about your potential guest as you can, before you start pet sitting!
  • Physiotherapy and other paraveterinary treatments, such as massage, accupunture, etc.
  • Pet owner loss of wages due to required follow up medical treatment for their pet
  • Reduction in ‘show’ value of the guest pet
  • Cancellation fees or costs incurred from cancellation of a holiday or travel arrangements as a result of a booking on PetCloud
  • Travel costs incurred as a result of a booking on PetCloud
  • Loss of salary or wages as a result of a booking arrangement made on PetCloud
  • Emotional distress caused as a result of a booking on PetCloud
  • Services not booked through PetCloud
  • Damages made or medical care required during ‘Meet and Greet’ appointments or any incidents arising from a ‘Meet and Greet’ appointment. Coverage only commences between the dates of the bookings that have been confirmed via the PetCloud app or site.
  • Injuries to the pet sitter and related parties (like family) caused by the guest pet