Yes. We recently sent out email correspondence about this change, plus updated our knowledge portal and our website.
When Pet Owners make an initial payment, you do not receive the funds, nor do we. It remains in a third party escrow account until both parties are happy at the end of the stay.
The Pet Owner is told by PetCloud at the point of transaction that we offer a 100% money back guarantee in the event that they don't feel there is good compatibility for any reason. Likewise with Sitters, you are under absolutely no obligation to continue with a Meet & Greet if you felt like there were compatibility issues.