Yes. We recently sent out email correspondence about this change, plus updated our knowledge portal and our website.
When you as a Pet Owner make an initial payment, Sitters do not receive the funds, nor do we. It remains in a third party escrow account until both parties are happy at the end of the stay.
We offer a 100% money back guarantee in the event that you don't feel there is good compatibility for any reason. Likewise with Sitters, they are under absolutely no obligation to continue with a Meet & Greet if they felt like there were compatibility issues.