If the Pet Owner notifies PetCloud and the Pet Sitter of their delay and the reason, and pay for the additional days in care, food, and services, then this is acceptable.


However, if the Pet Owner does not inform their Pet Sitter and PetCloud of the delay and make themselves uncontactable, then we will assume the Pet Owner has abandoned their pet (which is illegal). The Pet Owner will be reported to the Authorities, and you as the Pet Sitter will need to contact your Local Council to place the pet/s at the Council's holding facility (otherwise known as the pound).  The Pet Owner's details will remain listed as a Person of Interest, and they will no longer be able to be a future user of the PetCloud platform in any capacity.