Step 1. Get the Agreement in writing with your PetCloud Sitter in your PetCloud inbox.

Once the Pet Sitter has confirmed they are 100% available on those extra dates, it's important to get this agreement in writing by messaging them in through your PetCloud inbox. This way there are no misunderstandings about agreed dates or services or prices.  For example, the message you would send them through your PetCloud inbox is:

"Hi [Name], as per our conversation, I would like to extend our booking by for 2 extra nights for Overnight Pet Sitting at your home, and I will pick up my pet on the 19th June at 5pm. Please confirm back to me that you will be available and agree to do this on these dates, and I will transfer the extra payment now and inform PetCloud so that my Pet will be covered by Insurance."


Step 2. Make the transfer.

You can then pay using 2 options: Bank Transfer or via Paypal:

Option A) Pay via Bank Transfer:

Name: Pet Cloud Pty Ltd
BSB: 064103
Account: 10310225


Option B) Or Via Paypal instead:

Using this Paypal link: https://www.paypal.me/petcloud/


Step 3. Email the PetCloud Team service@petcloud.com.au 

"Hi PetCloud Team, I have extended my booking by 2 nights with [Pet Sitter Name] which they have agreed to, and I will pick up my pet on the 19th June at 5pm and have just transferred additional funds to your account so my Pet will be covered by insurance. Please find the screenshot below. Thank you."