There are 7 common causes for failed Pet Owner's payments:


1. Insufficient Funds

You did not have enough money in your account to complete the transaction. This can be solved by you depositing more funds into your bank account and then we can re-bill you to collect the failed payment amount.


2. You provided Incorrect Account Details

You submitted incorrect banking details into the system, causing the transaction to be rejected by the bank. To resolve this, provide correct banking details when you attempt to pay again.


3. Account Closed

You closed your previous bank account, causing the transaction to be rejected by the bank. This can be solved by providing your new banking details when you attempt to pay again.


4. Expired Credit Card

A credit card transaction would usually be declined if the card has expired. Ask your bank to send you a new card. The transaction cannot go ahead until this happens.


5. Authority Not Held

All bank and credit card holders can place a stop order on future debit processing. To restart a recurring payment cycle, you will need to authorise the bank to allow all PetCloud transactions.


6. Bank Reversal

You or your bank can perform a bank reversal if it suspects that the transaction is unauthorised. In this case, your bank is contacted to clarify the reason for the reversal.


7. Unspecified

The card may be suspected of fraud, lost/stolen, minimum payment was not made, bank system error, card-not-present limit or it has not been set up to accept recurring direct debits/ international transactions.