Transaction fee is charged by our payment gateway providers - Stripe and PayPal. 


We are currently charging 0.30c + 1.75% transaction fee. Every time you add money using your card/ PayPal this will be charged on the checkout page. You can avoid this charge completely for higher amounts by sending money to our bank, this option is available on your wallet homepage. Please note this payment method may take 1-2 working days. You can contact our accounts team for any further questions accounts@petcloud.com.au

Add funds by Direct Transfer https://www.petcloud.com.au/bank-detail