If you have a major problem with a service or a minor problem that can't be fixed within a reasonable time you have the right to cancel a service contract, when it is:
*provided with an unacceptable level of care and skill
*unfit for the purpose you asked for
*not delivered within a reasonable time when there is no agreed end date.
Services you can’t cancel
You must pay for services you’ve received under a service contract that were performed as expected.
You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:
*changed your mind
*insisted on having a service provided in a particular way, against the provider’s advice
*failed to clearly explain your needs to the provider.
Cancelling your service
If you have a problem with a service, take the following steps:
1. Contact the Sitter and the PetCloud Accounts Team to explain the problem: email@example.com
2. If you’ve paid for the service and it has already started or been delivered, negotiate a refund to cover the services that failed and any advance payments.
3. Show proof of purchase with a receipt or bank statement.