So that our developers can replicate the issue, can you please provide us with:

1. What make and model your phone is?  eg. iPhone 12?  or a Samsung Galaxy S7?

2. What Operating System and Browser your Computer is?  eg. Mac Operating system using a Chrome Browser? or a Windows Operating system with an Edge Browser? 

3. What task were you trying to do at the time?  

4. What happens when you try to do the task?  Do you see an error on screen?  Do you tap or click a button and nothing happens?

5. Have you got the latest app version?

We are always working hard on our Apps, so when you download, make sure you set your app to upgrade automatically so that you always use the latest build.