So that our developers can investigate and replicate the issue, can you please provide us with the following information:
1. How were you accessing PetCloud at the time of the problem? Through a browser? Or through the App?
2. What device are you trying to access PetCloud with? Your phone, a tablet, or a laptop computer?
3. If phone, what make and model is your phone? eg. iPhone 12? or a Samsung Galaxy S7?
4. If computer, what Operating System and Browser your Computer is? eg. Mac Operating system using a Chrome Browser? or a Windows Operating system with an Edge Browser?
5. What task were you trying to do at the time?
6. What happens when you try to do the task? Do you see an error on screen? What does the error say? Do you tap or click a button and nothing happens? Do you have a screenshot?
7. If you were using the app, have you got the latest app version?
We are always working hard on our Apps, so when you download, make sure you set your app to upgrade automatically so that you always use the latest build.