Getting Started

What do the badges mean?
Check the Verification Badges page
Tue, 21 Feb, 2017 at 6:43 AM
What type of pets does PetCloud accept?
PetCloud accepts all types of domesticated pets and hobby farm pets. You can make a booking for any kind of pet as long as there is a sitter willing to pet ...
Sat, 19 Aug, 2017 at 10:13 PM
How do I find the right Sitter for my pets?
Finding the right Sitter for your pet depends on a) the Sitter's experience b) the needs of your pet c) where you want your pet to be staying (ie eithe...
Sat, 19 Aug, 2017 at 10:28 PM
What breeds of dogs doesn't PetCloud accept?
The following breeds of dogs, including those that substantially meet the description of these breeds, are not accepted for pet sitting on PetCloud. Americ...
Thu, 26 Oct, 2017 at 6:55 PM
Can I be both a sitter and an owner?
Yes, you can! When you create profile you are given the option to become a sitter, find a sitter or do both. You can select both and make sure you have a:...
Mon, 15 May, 2017 at 4:54 PM
Where are you located?
We are a national website like AirBnb - not a call in / drop in customer-facing service.  You book sitters through our website and arrange meetings with the...
Tue, 21 Nov, 2017 at 3:23 PM
I'm no good with computers - can someone help me?
Yes! Be Connected is a new Government free program to help all Australians increase their skills and confidence with digital technology.   Go to https://be...
Thu, 7 Dec, 2017 at 10:15 AM
Do you offer a Pet Care course for Pet Owners?
Yes.  It is a short course, designed to be completed in about 1-2 hours online. Course Modules Part 1.0 - RSPCA Qld Accredited Cat Care Course Part 2.0 - R...
Wed, 17 Jan, 2018 at 8:50 PM
What does a Pet Sitter do?
Daily Pet Sitters must: Take photos of the pet daily and provide a short summary to the Pet Owner and upload via PetCloud Respond to any questions from...
Thu, 18 Jan, 2018 at 6:14 PM
Mobile Verification
Why do Mobile Verification? Adding your mobile phone number allows you to access the PetCloud platform and connect with Sitters for phone calls and SMS te...
Sat, 17 Feb, 2018 at 2:13 PM