Payments

When do I make the payment and to who?
Payments are always made upfront by Pet Owners to PetCloud via the website before the stay begins.   1. Upon joining PetCloud, Pet Owners are asked to c...
Tue, 25 Jun, 2019 at 8:00 AM
My Booking Payment has failed
Your pre-approval booking to PetCloud can fail even if you have connected your savings account and credit card to your Paypal account or if you pay via cred...
Sat, 28 Jul, 2018 at 9:21 PM
Can I pay in cash to the Sitter?
No - But it's for you and your pet's protection.  PetCloud is not a once-off lead referral service for independant Pet Sitters or Walkers.   We ha...
Tue, 20 Aug, 2019 at 9:34 AM
What does Escrow mean?
Escrow generally refers to money held by a third-party account on behalf of transacting parties until certain conditions are met. If as a Pet Owner you ...
Thu, 8 Feb, 2018 at 3:39 PM
How do I Pay for Extra Days or Services or Expenses?
Step 1. Get the Agreement in writing with your PetCloud Sitter in your PetCloud inbox. If the Pet Sitter has verbally quoted and confirmed they are 1...
Sun, 10 Nov, 2019 at 1:53 PM
When do Pet Sitters get paid?
Pet Sitters are paid by PetCloud usually at the end of a booking, however, if you have booked them for a long period of time, (longer than a month) we will ...
Sun, 28 Jan, 2018 at 8:36 AM
How much does PetCloud get paid out of the booking?
To build and maintain a safe, quality, pet-loving community, it takes a combination of costs:  In total, we deduct 19% to cover: Paypal fees OR Credi...
Fri, 24 Nov, 2017 at 12:36 PM
Cancellations and Refunds
Can I cancel my booking after I've paid? Yes, however the refund you get will depend on the refund policy that the Sitter has set on their listing.  Y...
Fri, 19 Jul, 2019 at 8:54 PM
Are my credit card and other details secure?
Yes.  We don't store your credit card details on PetCloud.  They are stored with our third party payment provider, Stripe. The Stripe Payment Gateway ...
Fri, 3 Nov, 2017 at 1:17 PM
How much are prices for services?
Pet sitters set their own prices and the services they want to offer on PetCloud. Prices do vary depending on the services requested, the size of the dog, ...
Fri, 24 Nov, 2017 at 6:23 PM