Payments

When do I make the payment and to who?
Payments are always made upfront by Pet Owners to PetCloud via the website before the stay begins.   On PetCloud each person has a virtual wallet, known as...
Sat, 29 Aug, 2020 at 4:27 PM
What is a digital wallet?
It’s your virtual wallet inside PetCloud making it easy for you to transact & allows you to earn free credits to spend on PetCloud Pet Care Services.  I...
Mon, 31 Aug, 2020 at 11:49 AM
My Booking Payment has failed
Your pre-approval booking to PetCloud can fail even if you have connected your savings account and credit card to your Paypal account or if you pay via cred...
Sat, 28 Jul, 2018 at 9:21 PM
Can I pay in cash to the Sitter?
No - But it's for you and your pet's protection.  PetCloud is not a once-off lead referral service for independant Pet Sitters or Walkers.   We ha...
Sat, 29 Aug, 2020 at 4:00 PM
What does Escrow mean?
Escrow generally refers to money held by a third-party account on behalf of transacting parties until certain conditions are met. If as a Pet Owner you ...
Thu, 8 Feb, 2018 at 3:39 PM
How do I Pay for Extra Days or Services or Expenses?
Step 1. Get the Agreement in writing with your PetCloud Sitter in your PetCloud inbox. If the Pet Sitter has verbally quoted and confirmed they are 1...
Sun, 10 Nov, 2019 at 1:53 PM
When do Pet Sitters get paid?
Pet Sitters are paid by PetCloud usually at the end of a booking, however, if you have booked them for a long period of time, (longer than a month) we will ...
Sun, 28 Jan, 2018 at 8:36 AM
How much does PetCloud get paid out of the booking?
To build and maintain a safe, quality, pet-loving community, it takes a combination of costs:  In total, we deduct 19% to cover: Paypal fees OR Credi...
Fri, 24 Nov, 2017 at 12:36 PM
Cancellations and Refunds
Can I cancel my booking after I've paid? Yes, however the refund you get will depend on the refund policy that the Sitter has set on their listing.  Y...
Sat, 29 Aug, 2020 at 7:33 PM
Are my credit card and other details secure?
Yes.  We don't store your credit card details on PetCloud.  Your card details stays with a PCI compliant payment gateway vendor. PetCloud only stores a...
Sat, 29 Aug, 2020 at 3:49 PM