Payments

How much are prices for services?
Pet sitters set their own prices and the services they want to offer on PetCloud. Prices do vary depending on the services requested, the size of the dog, ...
Fri, 24 Nov, 2017 at 6:23 PM
How much are credit card fees?
Using our payment platform provider, Stripe, Credit card fees are 1.75% + 30 cents for domestic cards Payments through Paypal are 1.5% + .30cents per trans...
Sun, 28 Jan, 2018 at 8:25 AM
Refunds
See: https://support.petcloud.com.au/solution/articles/25000003326-can-i-cancel-after-i-ve-paid-
Fri, 24 Nov, 2017 at 6:13 PM
My payment failed. What causes failed payments?
There are 7 common causes for failed Pet Owner's payments: 1. Insufficient Funds You did not have enough money in your account to complete the tra...
Sat, 28 Jul, 2018 at 9:17 PM
I am an NDIS Participant
NDIS Participants will be invoiced by PetCloud as a Provider through the NDIS Portal.
Thu, 23 Apr, 2020 at 5:43 PM
How can I add credits into my PetCloud wallet?
Adding credits into your wallet is as simple as 1,2,3.. You can add funds by clicking on “Buy Credits” button on your PetCloud wallet page.  You will ...
Mon, 31 Aug, 2020 at 11:56 AM
What is the Booking Fee?
The booking fee is a small fee charged to ensure we cover our operational cost to serve you and our sitters and continue to operate our community sustain...
Mon, 31 Aug, 2020 at 11:58 AM
Do I have to add money to do a transaction?
It depends on the existing balance available to use in your wallet.  If you already have credits in your wallet then you don't have to add money...
Mon, 31 Aug, 2020 at 12:00 PM
How will I get my refunds if I want to cancel a booking?
All refunds are subject to the Sitter’s cancellation policy i.e. Flexible, Moderate and Strict.  We will process any refunds into your PetCloud wallet dire...
Mon, 31 Aug, 2020 at 12:02 PM
Can I withdraw unused funds in my PetCloud wallet?
You have full control on your money. Yes, you can withdraw unused funds from your wallet. You can either send money to your PayPal or a Bank Account. You’ll...
Mon, 31 Aug, 2020 at 12:03 PM