Payment

How to charge Pet Owners for Extra Services, Expenses, or Extra Days
If Pet Owners say,  "Hi I'm going to be a few hours late..." or  "Hi, I would love you to take them to the groomers" or "Hi...
Wed, 20 Jun, 2018 at 10:37 AM
When do I get paid?
It depends on the service you've been booked for, the bank you bank with, and the payment methods you have added to your account. For stripe paymen...
Tue, 10 Jul, 2018 at 1:57 PM
Can I be paid in cash?
No sorry but its for your financial protection and the visiting pet's protection. 1. We pay thousands of dollars annually in insurance to protect p...
Sun, 14 Jan, 2018 at 5:05 PM
I haven't been paid
If you provide pet services through PetCloud, you will need a verified bank account and will need to provide your banking details on the Payment Details scr...
Sun, 14 Jan, 2018 at 5:08 PM
Do I need to have a PayPal account?
Not anymore.  We can now pay directly to your bank account, this way you get paid faster. You can add your banking details on your Payment Details scree...
Thu, 19 Oct, 2017 at 3:45 PM
Are my banking details secure?
Yes.  We don't store your banking details on PetCloud.  They are stored with our third party payment provider, Stripe. The Stripe Payment Gateway uses...
Fri, 3 Nov, 2017 at 1:17 PM
Are there any deductions from the booking?
Yes.  To build and maintain a safe, quality, pet-loving community, it takes a combination of costs. In total, we deduct 19% to cover: Paypal fees are 1....
Wed, 29 Nov, 2017 at 11:56 AM
How do I change my rates for pet sitting?
You can change your rate when you go to your menu and click on My Listing > My Services on your profile. You can set the price you want for your servi...
Sat, 18 Nov, 2017 at 6:02 PM
Booking Cancellations and Refunds by Pet Owners
The refund policy depends on what you have selected as a Sitter when you set up your listing - You're the boss.  There are 3 refund types: Flexibl...
Tue, 5 Jun, 2018 at 3:04 PM
What kind of money can I make being a dog walker?
The rate you charge is entirely up to you! We recommend $10 - $20 per dog per hour and whatever rate you choose.
Thu, 19 Oct, 2017 at 3:47 PM