When & How do I get Paid?
You will be paid 24 hours after the stay has finished, into your PetCloud Wallet.   Payment is an extremely sensitive topic and payment is neve...
Fri, 13 Aug, 2021 at 1:33 PM
What is the Digital Wallet?
There are many benefits to Pet Sitters Send money to your Bank or your PayPal account See all your future earnings under unavailable balance, they will b...
Sat, 24 Jul, 2021 at 4:58 PM
Why do I need to upload a scan or photo of my passport or drivers license for Stripe?
To complete the verification process, we may need to reach out on Stripe's behalf for a copy of a government-issued photo ID.  Stripe is required t...
Sat, 20 Oct, 2018 at 10:22 PM
How to charge Pet Owners for Extra Services, Expenses, or Extra Days
If Pet Owners say,  "Hi I'm going to be a few hours late..." or  "Hi, I would love you to take them to the groomers" or "Hi...
Wed, 20 Jun, 2018 at 10:37 AM
Can I be paid in cash?
No but its for your financial protection and the visiting pet's protection. PetCloud is not a once-off lead referral service for independant Pet Si...
Tue, 20 Aug, 2019 at 10:23 AM
Are my banking details secure?
Yes.  We don't store your banking details on PetCloud.  They are stored with our third party payment provider, Stripe. The Stripe Payment Gateway uses...
Fri, 3 Nov, 2017 at 1:17 PM
Are there any deductions from the booking?
Yes.  To build and maintain a safe, quality, pet-loving community, it takes a combination of costs. In total, we deduct 19% to cover: Insurance Cover RS...
Wed, 9 Dec, 2020 at 2:58 PM
How do I change my rates for pet sitting?
You can change your rate when you go to your menu and click on My Listing > My Services on your profile. You can set the price you want for your servi...
Sat, 18 Nov, 2017 at 6:02 PM
Booking Cancellations and Refunds by Pet Owners
The refund policy depends on what you have selected as a Sitter when you set up your listing - You're the boss.  There are 3 refund types: Cond...
Mon, 7 Dec, 2020 at 12:56 PM
What kind of money can I make being a dog walker?
The rate you charge is entirely up to you! We recommend $10 - $20 per dog per hour and whatever rate you choose.
Thu, 19 Oct, 2017 at 3:47 PM