Payment

When do I get paid?
When a Pet Owner makes a payment, it goes into a third party type of account known as escrow. Once the stay has finished, it takes 7 business days to pay ou...
Tue, 25 Sep, 2018 at 8:11 AM
Why do I need to upload a scan or photo of my passport or drivers license for Stripe?
To complete the verification process, we may need to reach out on Stripe's behalf for a copy of a government-issued photo ID.  Stripe is required t...
Sat, 20 Oct, 2018 at 10:22 PM
How to charge Pet Owners for Extra Services, Expenses, or Extra Days
If Pet Owners say,  "Hi I'm going to be a few hours late..." or  "Hi, I would love you to take them to the groomers" or "Hi...
Wed, 20 Jun, 2018 at 10:37 AM
I haven't been paid
Your first payout is made 7-10 days after your first payment is received. (We hate delays as much as you do, but this is out of our hands!).  This allows St...
Tue, 25 Sep, 2018 at 8:08 AM
What causes failed Pet Owner payments?
There are 7 common causes for failed Pet Owner's payments: 1. Insufficient Funds Your customer did not have enough money in their account to compl...
Sat, 28 Jul, 2018 at 9:09 PM
Can I be paid in cash?
No sorry but its for your financial protection and the visiting pet's protection. 1. We pay thousands of dollars annually in insurance to protect p...
Sun, 14 Jan, 2018 at 5:05 PM
Do I need to have a PayPal account?
Not anymore.  We can now pay directly to your bank account, this way you get paid faster. You can add your banking details on your Payment Details scree...
Thu, 19 Oct, 2017 at 3:45 PM
Are my banking details secure?
Yes.  We don't store your banking details on PetCloud.  They are stored with our third party payment provider, Stripe. The Stripe Payment Gateway uses...
Fri, 3 Nov, 2017 at 1:17 PM
Are there any deductions from the booking?
Yes.  To build and maintain a safe, quality, pet-loving community, it takes a combination of costs. In total, we deduct 19% to cover: Paypal fees are 1....
Wed, 29 Nov, 2017 at 11:56 AM
How do I change my rates for pet sitting?
You can change your rate when you go to your menu and click on My Listing > My Services on your profile. You can set the price you want for your servi...
Sat, 18 Nov, 2017 at 6:02 PM