Quality Standards & Feedback

Can I give my feedback after the pet stay to the sitter?
Feedback is an integral part of our community as it's based on trust.                                  Our feedback system is of extreme importance t...
Wed, 14 Feb, 2018 at 1:39 AM
What is the Australian legislation governing animal welfare?
There are no national laws applying to animal welfare, but all states and territories regulate animal welfare in their jurisdiction. You will find the legis...
Tue, 21 Feb, 2017 at 6:52 AM
Is there a Code of Practice for Home based Pet Sitting & other Pet Services?
Yes. Depending on the state/territory, there are Codes of Practice for Home Based Pet Sitting, Grooming, Pet Transport and Breeding as well as water manag...
Sun, 2 Jul, 2017 at 9:55 PM
How do I cancel my membership?
We'd be sorry to say goodbye but we'll make sure its hassle-free. Simply email us. We are also happy to suspend your membership and give you the op...
Sat, 23 Sep, 2017 at 9:51 PM
To what standard do Pet Sitters provide care?
Our mandatory online Pet Sitter Training course and assessment is the best in Australia and has been created with the help of Senior RSPCA Vets, Dog Trainer...
Sat, 4 Jul, 2020 at 7:59 PM
Who runs PetCloud's Customer Support Centre?
PetCloud's Customer Support is run by the RSPCA Qld's National Call Centre. The number is 1300 66 77 85 The email address is service@petcloud.com...
Mon, 30 Dec, 2019 at 9:51 PM
What Policies does PetCloud have?
Seven of our policies can be found on the Our Polices page here: https://www.petcloud.com.au/our-policies
Thu, 23 Apr, 2020 at 5:44 PM
What Training is given to Pet Sitters and Walkers who do NDIS jobs?
All Pet Sitters and Walkers who wish to do NDIS jobs, must: Complete a worker orientation e-learning module called ‘Quality, Safety and You’, that cov...
Thu, 23 Apr, 2020 at 5:59 PM