Solution home FAQs for Pet Sitters & Dog Walkers

Cancellations

What if a Pet Owner Cancels a booking?
Depending on your cancellation policy and the timing of the cancellation, the pet parent will either get a full or a partial refund. In the latter case, you...
Mon, 13 Nov, 2017 at 12:06 PM
I posted a job, and arranged for a meet and greet with the house sitter today. She never turned up. The payment has been taken from my account, even though I never gave a thumbs up. How do I cancel the job and have the payment reversed?
In the absence of the feedback for meet and greet this might happen as your authorisation is valid for 7 days only. Not to worry, please Select the booking f...
Thu, 4 Jul, 2019 at 7:01 PM
I need to cancel a booking with a Pet Owner
Cancellations by Pet Sitters can be stressful, costly, and are very inconvenient for Pet Owners. On PetCloud, everything is decided by trust. We will remove...
Tue, 3 Jul, 2018 at 1:24 PM